Refund policy
We want you to be satisfied with your purchase. If you are not completely happy, we’re here to help.
Returns
You have 14 days from the date of delivery to request a return.
To be eligible for a return:
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The item must be unused and in the same condition you received it
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The item must be in the original packaging
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You must provide proof of purchase (order number or receipt)
We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
The following items cannot be returned:
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Used tools
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Opened consumables
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Custom or special-order products
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Clearance or sale items
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Gift cards
Return Shipping
Customers are responsible for return shipping costs unless the item was damaged or incorrect.
We recommend using a trackable shipping service. We are not responsible for lost return shipments.
Damaged or Incorrect Items
If you received a damaged or incorrect item, please contact us within 48 hours of delivery with:
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Your order number
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Clear photos of the item and packaging
We will arrange a replacement or refund at no additional cost.
Refunds
Once your return is received and inspected, we will notify you of approval.
If approved:
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Refunds are issued to your original payment method
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Processing time: 5–10 business days (depending on your bank)
Original shipping costs are non-refundable.
Contact Information
For return requests, contact us at:
Ninjapdrtools@gmail.com